Contact & Grievance

Last updated: [date]. Draft for lawyer review. Open points are in [brackets].

Get in touch

Email hello@hexistudy.com for anything: questions, help with your account, refunds, or your data.

We usually reply within [2 working days].

Who runs Hexi

Operator: [full legal name of operator / business name]
Address: [postal address], India
Email: hello@hexistudy.com
[Phone: optional]

Grievance Officer

If you have a complaint about Hexi, a purchase, or how we handle your data, contact our Grievance Officer. This is also the person who can answer questions about your personal data.

Name: [name]
Role: Grievance Officer, Hexi
Email: [grievance email, e.g. grievance@hexistudy.com or hello@hexistudy.com]
Address: [postal address]

What happens next

We’ll confirm we got your complaint within 48 hours and give you a reference number.
We aim to sort it out within 15 days, and always within one month.
We’ll explain what we did, or why we can’t do what you asked.

Please include your account email and as much detail as you can. If you’re a parent writing about your child’s account, tell us the student’s name and the email they signed up with.

Parents: delete your child’s account

Use the link in the email we sent you when your child joined (it works for 14 days). After that, email us from the same email address and we’ll delete the account and everything stored about it.

Spotted a mistake in a question?

Every question is checked by a teacher, but if you spot an error, email us the link to the question and what you think is wrong. We’ll check it and fix it.

Copyright or content concerns

If you think something on Hexi uses your work, email us with details and we’ll look into it straight away.

If you’re still not happy

Consumer complaints (purchases): National Consumer Helpline, phone 1915 or consumerhelpline.gov.in. You can also file with a consumer commission through e-daakhil.nic.in.
Data complaints: after using our grievance process, you can complain to the Data Protection Board of India. [Lawyer to confirm when the Board’s complaint process is open and add the link.]
Outside India: you can also contact the data protection authority where you live.