Refund Policy

Last updated: [date]. Draft for lawyer and CA review. Open points are in [brackets].

Hexi is free from 24 November 2026. Season Passes go on sale on 15 December 2026. This page explains when you can get your money back.

The short version

• Changed your mind? Full refund within [7 days] of buying, no questions asked.
• Charged twice, or charged but didn’t get your pass? Full refund, any time.
• If we let you down (long outage, or we stop offering your pass), you get back the unused part.
• Passes don’t renew automatically, so there’s nothing to cancel.

7-day refund

If you’re not happy, email us within [7 days] of buying and we’ll refund the full price. You don’t need to give a reason.

• One 7-day refund per student. [Lawyer to confirm this limit is fair.]
• After 7 days, we don’t refund just because you changed your mind or stopped using Hexi, except in the cases below.

Always refunded

We’ll always refund in full if:

• you were charged more than once for the same pass;
• your payment went through but your pass never started and we can’t fix it within [2 working days];
• you were charged the wrong amount.

When we let you down

We’ll refund the unused part of your pass (worked out by days left) if:

• Hexi is unavailable for more than [7 days in a row] during your pass;
• we stop offering the subject or content your pass was for before it ends;
• we close your account without a good reason, or shut Hexi down.

How to ask for a refund

Email hello@hexistudy.com with:

• the email address you paid with, and
• your receipt number or payment date.

If a parent paid for a student, the parent should write to us. We’ll reply within [2 working days] and give you a reference number.

How long it takes

• We start the refund within [5 working days] of agreeing it.
• The money goes back to the card, UPI or bank account you paid with. Banks usually take 5 to 10 working days to show it, sometimes longer.
• Your pass ends when the refund is made.

Currency and bank fees

• We refund in the currency you paid (INR or USD) and the same amount you paid us.
• If your bank converted the currency, the amount you get back in your own currency may differ slightly because exchange rates change. We can’t control this or your bank’s fees.
• [CA to confirm: how GST is reversed on refunds, and whether any part is non-refundable.]

Not happy with our answer?

See our Contact & Grievance page. You can also contact India’s National Consumer Helpline.